All sales are final, there are no refunds. Unforeseen circumstances beyond ticketZone control will not be grounds for a refund, including but not limited to the following: local or national weather conditions and natural disasters, waiting in lines, family and medical emergencies.
Glow Event Staff & security have the right to refuse entry to any ticket holder, without a refund, for any reason at their discretion, including but not limited to: disorderly behavior, intoxication, venue capacity, breach of security restrictions. Ticket holder is aware that the Venue and Talent are subject to change. Ticket holder is aware that amenities promised by promoters are not guaranteed by ticketZone and are not grounds for a refund, including but not limited to: VIP amenities, drink specials, gifts, express entry, special areas, celebrity guests.
If an event is canceled or postponed, you are eligible for a refund for the face value of the ticket, however, you must submit an email inquiry within five days of the originally scheduled event requesting a refund, and mail any hard tickets back to ticketZone. Tickets purchased at a retail outlet must be refunded at the retail outlet. Service fees are not refundable under any circumstance.
If you are unable to make your originally scheduled date, you can change your tickets to another date, visit this page for instructions on how to change your tickets.